Are users not in group jira-users supposed to get E-mail notifications?

I need to create tickets for users that will notifiy them when the ticket is updated but I don't what the user to be counted against the JIRA license user count. Is there a way to do this?



2 answers

Only if you allow anonymous access to project you can send email but not counting towards license. Br, Andris

Hi Ed,

Only the users in the Groups (jira-users,jira-admin) and the users with active status will be counted in the JIRA license user count.

But you can send mails to all the users created in JIRA even if the user is not in group



Not really:

"Email notifications will only be sent to people who have permission to view the relevant issue"

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

21,525 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you