Archiving Jira tickets

[Linda Jorgensen]

I've read the documentation provided but cannot locate the "more" it mentions.  I am an admin and have tried finding it directly on the board (once ticket opened) and also looked around in Admin site for options.  I'm not sure if looking in the wrong place or if permissions are missing.  I'd like a screen shot if anyone has it showing exactly where this "more" option should appear.  Thanks!

[Joe Pitt]

As @Alexey Matveev said you don't have that option.  As a warning:

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

[Alexey Matveev]

Hello,

Archiving works only for Jira Software Data Center or Jira Service Desk Data Center.

[Alexey Matveev]

It is not available for Cloud or Server

[Linda Jorgensen]

Thanks for the feedback!  I am not sure how to tell if I have what is required.  We work off of both Atlassian Jira and Confluence.  Suggestions?  

[Levente Szabo _Midori_]

Best if you can ask your admin. Or I believe on Data Center there is a node ID at the bottom of the Confluence/Jira screen. If you don't see a node ID, you are probably on Server.

Also, if the URL where you access Jira or Confluence is YOURCOMPANY.atlassian.net, then you are on Cloud.