Any ideas to a Loading ui modifications issue ?

[Eran Roiter]

Most of the users who are not admins in the org, Once they are trying to create issue (two fields (summary and discerption)) are getting stuck in some kind of infant's loader.

Any ideas what it might be ? and how can i fix it ?
  

[Rebekka Heilmann _viadee_ · Accepted solution]

Hi @Eran Roiter 

do you have any Marketplace Apps installed?

[Eran Roiter]

Hey Rebekka, thanks for your reply.
Yes, we do. 

[Rebekka Heilmann _viadee_]

Looks like one of them is doing something. "UI modifications" is nothing vanilla Jira would do.

Any App that modifies field behaviour could be the culprit.

[Eran Roiter]

Do you have any idea why it happens only to some users, and to others it isn't? 

[Rebekka Heilmann _viadee_]

Browser, Cache, Language settings... Literally anything.

I don't know what Apps you have installed and how they are configured. You've not given much detail to work with. All Apps work in a different way.

You need to figure out which App is causing the issue and then it's best to contact the vendor.