We are using JIRA at our company and from time to time we need to send our database for support, when we encounter any issues. As we do this we need to Anonymise the data as it is confidential, to do so we use the following procedure:
Now all is fine, but we noticed this is not hiding the content of our custom fields like in the example bellow.
Now, our question, is there some way to make the custom fields also anonymised like the rest ?
Please note that we are not developers, so if we need to write code it won't be easy, but we can copy and paste it where it's needed.
As far as I could understand, you make a backup of JIRA issues. In fact the backup contains a zip file with two XML files inside. All you need to do is to unzip file and do some editing using OS built in tools, like awk in Linux or even perl. After that you pack the files again and send them to customer.
If you ask your system administrator, he will create such a script in 10-15 minutes.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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