Hi,
When one of your service desk member updates a ticket for a user that might be on annual leave, we are finding that the Outlook Out of Office reply is not being appended to the open ticket,
This means our service team have no way of knowing whether the end user is away or not which can sometimes result in a ticket being closed down prematurely.
How can we get the Outlook Out of Office replies to update into tickets?
We have no message handlers configured to stop this.
Thanks
