We would like to make jira issues that have our "customer visable" custom field set to true, visible to our technical support team.
Is there a way to make issues within a project viewable to a certain group if we have a custom field set?
You can use Issue Security levels but it doesn't work based on a custom field value set to true or not. Instead, you should have a user/group custom field on the issue and use that in the security levels. The user/group custom field should then be populated with the appropriate values when the issue is created/edited.
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