Agile board for Service Desk project in new UI



I have a agile board which is located in my profile in new UI. Other team member do not see the board. 

When I try to change location of the board from my profile to a project I do not see my Service desk project among suggested.

Can I share3 a board among members of Service Desk project? Now we use direct link.

1 answer

0 vote

Hi Vlad,

In the new UI, Atlassian made some major changes to boards. You can read a bit more in this article about that.

A board is now associated with a project or - as you mention in this case - with the user profile of the board owner.

As an agile board is a feature of Jira Software, you cannot associate it with a Service Desk project. Simply because Jira Service Desk is a different application with a different feature set.

It looks like the direct link is the way to share your board among team members.

From what I've seen so far, you can access recently accessed boards from the new side bar. Selecting (Search) from the global sidebar will display the quick search box as well as recently viewed issues, projects, issue filters ánd boards:


Thanks, Walter! It's exactly like I thought. Thanks a lot for your help.

Hmm, we had boards attached to JSD projects before the upgrade. Now they seem to have just disappeared. 

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Jun 14, 2018 in Jira Service Desk

How the Telegram Integration for Jira helps Sergey's team take their support efficiency to the bank

...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...

419 views 2 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you