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We have several projects and agent license group for this projects.

For ex: there is agent license group(for editing issues,execute some transitions)named as jira-servicedesk-users.

jira-servicedesk-users group contains 37 users.

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The problem is: How can I show a report which contains users who mostly and less uses agent license for editing or handling(executing transitions) issues.

1 answer

Hi Jamil,

Natively you cannot track any agent using the less JSD agent role but i also working about this case for find the best method to identify them...

Regards.

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