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After upgrade no welcome-guide

Michael Coburn
Michael Coburn Mar 08, 2017

I upgraded JIRA and installed JIRA Service Desk.  I created an IT Help desk and if directs me the welcome-guide but nothing is displayed.

 

 

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Jack
Jack Community Leader Mar 08, 2017

when you say nothing is display do you mean a blank screen? Which browser are you using and version. I ran into an issue with users of IE that required an update to the browser. Check Firefox/Chrome/Safari.

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Gerry Tan
Gerry Tan Atlassian Team Mar 12, 2017

What version of JIRA & JSD are you upgrading from & to?

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Pallavi
Pallavi Nov 19, 2020

we have the same issue, how did you resolve this? 

Jira v8.5.6

JIRA Service Desk Application v4.5.6

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Pallavi
Pallavi Nov 19, 2020

tried on different browsers, same issue. 

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