After editing an issue "Resolution Field" changes to "Done"

In the Editing Screen is the Resolution Field, because we want to have the option to change it manually. But because the default value of the field is "done" it automaticly chandes to done, even if you don`t touch the field. So for example, if you want to add a comment, the resolution changes from "unresolved" to "done". How can i prevent this?

1 answer

1 accepted

0 votes

You need to remove the resolution field from the edit screen. It should only be placed on transition screens which are moving the issue into a "closed" or "done" type status.

Yes, this loses the ability to set it on an edit action, but that's easy to fix - you place looped transitions on the closed type status (i.e. closed -> closed, resolved -> resolved etc) and give these transitions a screen that does include the resolution

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,811 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot