After Jira upgrade, crowd logins no longer work

  • I did not upgrade/modify the java install which means the keystore is in tact
  • upgraded JIRA to 6.4.11 from 6.3.9
  • JIRA server name in prod and dev are 
    • and proxy is 
    • and proxy is
  • crowd server name no proxy

We have some legacy accounts on crowd.  When attempting to use the crowd directory through JIRA I get this:

Test basic connection : Failed hostname in certificate didn't match: <> != <> OR <> OR <>
I'm confused on what its looking for since this was working without issue before.  We have a wildcard and an intermediate cert in the cacerts file of the java.  Please help!

1 answer

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You need to import Crowd's public cert to JIRA's java keystore. See for more details.

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