After Jira upgrade, crowd logins no longer work

  • I did not upgrade/modify the java install which means the keystore is in tact
  • upgraded JIRA to 6.4.11 from 6.3.9
  • JIRA server name in prod and dev are 
    • and proxy is 
    • and proxy is
  • crowd server name no proxy

We have some legacy accounts on crowd.  When attempting to use the crowd directory through JIRA I get this:

Test basic connection : Failed hostname in certificate didn't match: <> != <> OR <> OR <>
I'm confused on what its looking for since this was working without issue before.  We have a wildcard and an intermediate cert in the cacerts file of the java.  Please help!

1 answer

0 votes

You need to import Crowd's public cert to JIRA's java keystore. See for more details.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

26,563 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you