After Jira reindex resolved issues are reopned and unable to transition those issues.

We did a locked reindex after that in few projects closed issues are showing back and we are not able to close them. 

1 answer

This widget could not be displayed.

I don't know what you mean by "showing back", but being unable to close them means either

  • the conditions on the workflow actions do not allow it
  • there is no transition to closed from their current state
  • You have a broken database - try the integrity checker workflow checks

Note that the indexing does not affect the issues itself, all it changes is the index used for searching and reporting.

Hi Nic - I work with Ajith and have some additional details. Ever seen anything this weird?

We have had an issue 3 times since October 3 where clicking create issue it just hangs in the UI but the issue is created causing users to click create multiple times. Most recently this happened Friday. When we did a reindex the "duplicate" issues created on October 3 and 20 (the last two occurrences) all reappeared but have no associated workflow. Sadly our integrity checking gives a 200 error every time

Best guess is that you have a broken or faulty post-function on the issue creation

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

172 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you