I am trying to add someone to receive email notification of a new ticket in the Service Desk. I went to settings, Notifications, actions, edit notifications and added their user type of Service Desk Team and Admin as well as adding a them as a single user to receive the issue created notification. They are still not receiving an email notifying them of a new issue in the Service Desk.
Have you confirmed that this person is an agent on the project?
Another thing to check is the Notification Helper - this is really useful for diagnosing why a particular notification is not being sent to a user. Here's some documentation on how to use the Notification helper: https://confluence.atlassian.com/adminjiraserver071/jira-admin-helper-802593078.html#JIRAAdminHelper-NotificationHelper
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs