I am trying to add someone to receive email notification of a new ticket in the Service Desk. I went to settings, Notifications, actions, edit notifications and added their user type of Service Desk Team and Admin as well as adding a them as a single user to receive the issue created notification. They are still not receiving an email notifying them of a new issue in the Service Desk.
Have you confirmed that this person is an agent on the project?
Another thing to check is the Notification Helper - this is really useful for diagnosing why a particular notification is not being sent to a user. Here's some documentation on how to use the Notification helper: https://confluence.atlassian.com/adminjiraserver071/jira-admin-helper-802593078.html#JIRAAdminHelper-NotificationHelper
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot