We are an ondemand user and we now have the capability to reply to an email and it gets added to the issue (yea!). However, we have tried all the different mail handler options for comments and still cannot figure out how to just add what the reply is as a comment vs the entire email -- just like what Atlassian does in their system. If you reply to an email, the comment doesn't include the original email sent, only the reply.
Does anyone know how to set this up in ondemand to work this way?
In a standalone Jira the instructions are at http://confluence.atlassian.com/display/JIRA/Creating+Issues+and+Comments+from+Email
Read the 'Strip Quotes' information in that page.
But OnDemand, sorry no clue :(
I did try each of the mail handlers indicated, as well as tried setting the strip quotes parameter to true and then false, and then did not include the parameter altogether. In each case, it produced the same result -- all comments still had the full email content, not just the reply. The only one that produced a different output was the full email body mail handler, which did exactly that.
I didn't know if I needed to use the regex separator mail handler but was hoping Atlassian could explain how they setup their mail handler that provides the result that they have in their support system.
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
We're bringing product updates and pro tips on teamwork to ten cities around the world.Save your spot