Adding non-customer email addresses to service desk issues

I just want to involve a non-customer via eMail in an issue of jira service desk. Is it possible to involve a non-customer with email address which are not registered at jira?

3 answers

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Paulo Hennig Atlassian Team Nov 03, 2015

Hello Kai,
By standard, you can't proceed with that goal since JIRA Service Desk won't send the notifications out to non-customers, so I'd advice you take a look into the JETI (Described by Mario) as this plugin can successful proceed with your goal.

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Hi Kai, 

you could defina a mailbox for incoming mails and in addition a mailhandler, which processes mails from that mailbox to a specific project. 


If you want either to save email address you could use a plugin such as JETI (JIRA Email This Issue form Marketplace) -> With JETI you are able to save the senders mail-address to a custom field. 


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JETI was a good recommendation.. thanks! 

so long

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