Adding non-customer email addresses to service desk issues

I just want to involve a non-customer via eMail in an issue of jira service desk. Is it possible to involve a non-customer with email address which are not registered at jira?

3 answers

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Paulo Hennig Atlassian Team Nov 03, 2015

Hello Kai,
By standard, you can't proceed with that goal since JIRA Service Desk won't send the notifications out to non-customers, so I'd advice you take a look into the JETI (Described by Mario) as this plugin can successful proceed with your goal.

Hi Kai, 

you could defina a mailbox for incoming mails and in addition a mailhandler, which processes mails from that mailbox to a specific project. 

Configuration: https://confluence.atlassian.com/jira/creating-issues-and-comments-from-email-185729464.html

If you want either to save email address you could use a plugin such as JETI (JIRA Email This Issue form Marketplace) -> https://marketplace.atlassian.com/plugins/com.metainf.jira.plugin.emailissue With JETI you are able to save the senders mail-address to a custom field. 

Cheers, 
Mario 

Hi,

JETI was a good recommendation.. thanks! 

so long
Kai 

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