Adding DueDate to issuefields condition automation

Wayne Finck
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March 2, 2025

How can I get Due date into the fields to look up during an automation check? We have a confiform that creates Jira tickets and may or may not have Due date entered. If it is empty, then I have a rule to auto create in nominated business days time but also do not want it to over ride if a Due Date is already entered (which it is doing now and don't want it to) so need to be able to look up if Due Date is or is not empty. It isn't in dropdown fieldlist of IssueFields condition.

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Richard Cho - ServiceRocket
Contributor
March 2, 2025

Can you check again @Wayne Finck 
I can see it just fine.

2025-03-03_13-40.png

 

If it really isnt on the list then you can always resort to using smart values instead.

2025-03-03_13-45.png

Wayne Finck
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March 2, 2025

Thanks Richard, I can't get it. If I search for Due in IssueFields condition, it gives this :

no due date.png

Thanks for the smart values tip though. Was able to achieve it with that.

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