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Add field to "Close issue" screen

Hi,

i need to add a custom field to the "Close issue" screen. I have created the field but I don't find where to modify the "close issue" screen.

Can someone please help me on it?

5 answers

Hopefully this thread will give you the answer you need

https://answers.atlassian.com/questions/292240

 

Thank you it works!

Last question, is it possible to make it a required field?

Hi - I am no expert at this and pretty new myself, but when I had to make a custom field a required field I created a new Field Configuration.

However, this only applied to custom fields for 1 Project

I understand that I can configure the field to be mandatory editing "Default field configuration", but even if the field is only associated to the "close issue" screen when I create a new issue in the "created issue" screen I do not see my custom field but when I click on create it always fails because it says to me that my custom field is required.

Hi Sergio

As I said, I created a new Field Configuration to make the fields mandatory and did not just edit the default configuration.

This worked for me because the fields were only required for one project so I was able to associate that project with the new Field Configuration.

However, as yours is for the closed issue screen, I am not sure how this would be done as I assume that you would need the custom field for all projects, and then you would be back to the same problem that you have with editing the default configuration.

How about using a 'field required' validator for any transitions that take you to this closed status? That's ho we're  requiring a comment at ticket closure.... 

 

  • Making comments required on transitions to Closed, Canceled and Resolved:
    • You can add a Validator on your transitions. In order to do that, click on the transition for the related status and click on Validators.
    • Click on Add Validator, choose the Field Required Validator and, on the next screen, select Comment and click on Add >>. Click on the Add button below. You can add an Error message explaining why the transition is failing (I highly recommend that you do so)
    • Now, this transition will only be made if a comment is added.
    • You can check  this document on how to do this as well.

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