Account recovery

[Igor Dmitriev]

Hi there, I have a JIRA account, but I was not an owner of that, the owner left the company and did not share the access, I recovered his email and tried to reset the password to access his profile to make me an owner, but email is not delivered by unknown reason. 

I am trying to find a way to restore an account, I could provide all of the info, but have not found how to do that nor how to contact someone form Atlassian.

[Manoj Gangwar]

Hi @Igor Dmitriev Welcome to the community!

You can raise a request with the Atlassian Vendor using the below link.

http://support.atlassian.com/

[Igor Dmitriev]

I tried, but there is no needed option, and there is no way to have a chat with someone from Atlassian

[Igor Dmitriev]

[Igor Dmitriev]

I can only speak to community

[Manoj Gangwar]

Got it. I requested assistance from the Atlassian Support team. They will get back to you on this.

[Igor Dmitriev]

thanks, it turned out that I had to be at least an admin to be able to have a chat, but it is not specified anywhere, could be improved from UX perspective

[Igor Dmitriev]

I managed to get it recovered

[Manoj Gangwar]

Please share the resolution steps so it will help others to resolve similar issues.

[Earl McCutcheon]

Hi @Igor Dmitriev ,

Just hopping in as this one got escalated to us to take a closer look, but thanks for letting us know that you got everything sorted out.  Let me know if you have any follow up questions.

Reviewing one of your comments above though I though I should add in some additional context for:

it turned out that I had to be at least an admin to be able to have a chat, but it is not specified anywhere, could be improved from UX perspective

This is covered in detail on the Atlassian Support offering under the support entitlement section, but also noting your feedback is very valid point that that info is not noted in the contact form.  Thanks for that info I will pass it along to the design teams. As there is always a delicate balance of the necessary data points vs overloading end users with too much information via contact forms and details like this are easily overlooked, its a great perspective to hear how this caused unneeded confusion on your end trying to reach out for help.

Regards,
Earl