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Access to "Issue Template Agent UI modification"

Jenna Lee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 20, 2024

One of my peer suffering a problem when he trying to register an issue.

We usually used registered template,

but he cannot access to the template since few days ago.

 

We already did some solutions buy nothing worked.

1. clear cache

2. Removed and then re-added group permissions

3. Confirmed that the browser (basically chrome) is latest version. 

4. Used other browsers.

5. Confirm that the Issue Templates Agent is set as accessed app.

6. etc...

 

We have to solve this problem asap because he cannot register at all!

 

-------- More details of his situation ----------

1. When click the Create an issue, 

- To create this issue, you must allow Atlassian products access to "Issue Templates Agent UI modification" text and the 'Allow Access' button is exposed.

2. And when click the 'Allow Access' button above 

- Something went wrong page is exposed.

2 answers

0 votes
Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 21, 2024

Hi @Jenna Lee

Please create a support ticket on our customer portal: https://get.support.appsvio.com/. We'll investigate what happened.

Kate

0 votes
Shawn Doyle - ReleaseTEAM
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 20, 2024

Does this only happen with his user id? 

If possible have him try from your computer or you try from his, this would limit the issue to his ID or his computer depending if the error follows his login or stays on his computer.

Jenna Lee
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 20, 2024

He already tried with other devices, but it was same.

It is guessed that the problem of  account.

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