Hello Atlassian Community,
I’m interested in automating the way our team determines and assigns root causes to support tickets in Zendesk and in Jira. Specifically:
Zendesk: Is there any built-in functionality or recommended integrations that leverage AI or machine learning to analyze customer interactions (e.g., ticket descriptions, conversation text) and automatically apply a root cause or category?
Jira: Likewise, are there any AI-driven plugins or features within Jira (or integrations with Jira) that can analyze ticket content and automatically fill in a “root cause” field or similar classification?
Our goal is to reduce manual effort and ensure consistency in how we categorize and address issues. If you’ve had success with a specific app, integration, or workflow, I’d love to hear about it. Thanks in advance for any guidance or recommendations!
