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A few users are unable to install our app from Atlassian Marketplace, how can we debug?

A few users are unable to install our app from Atlassian Marketplace, how can we debug?

Hey folks,

We noticed recently that a few users are not able to install our app from the Atlassian Marketplace while the others can.

Can you please help with the problem? How can we debug?

Thanks!

1 answer

2 votes

Hi Browser - Welcome to the Atlassian Community!

I suggest you contact Atlassian support and submit a ticket.

https://support.atlassian.com/contact/#/

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Comment

Hey John, I'm the app seller on Atlassian Marketplace. It seems this link is for the Atlassian users

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Comment

You should still be able to use that for technical assistance.

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A few users are unable to install our app from Atlassian Marketplace, how can we debug?

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