500 Error

[Arianne dos Santos Romig]

Hello, 

Jira is completely off and impacts 100% in our production flow.
Could you help us? 

500 ERROR

The request could not be satisfied.

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This distribution exceeded the limit on connections per second. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

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Generated by cloudfront (CloudFront)
Request ID: qxWRXbjD62lWuoHXsjHjkHKA4RsZ0aW1BWaOAJUlJLtQ0fJ5BlXTbA==

[Robson Takayanagui]

Hi!

I'm getting the same error when I try to access the Jira URL for my organization. As a free account user, I cannot reach out Atlassian Support.

Anyone else?

Thank you!

[Victor Law]

Hi @Arianne dos Santos Romig

Welcome to the community.

Based on the error, CloudFront limits access due to high traffic.

I would suggest you reach out to Atlassian Support:

https://support.atlassian.com/contact/#/

Thank you.