30 Day Summary not updating


Our 30 day summary is never updated.

I've read somewhere that it only reflects issues in status resolved, but we go from ready for test to closed (skipping resolved as it has no meaning for us).

However, I tried putting an issue in status resolved, but the summary still showed 0 issues as resolved.

I've attached a screenshot.

Best regards,


1 answer

How about the resolution, do you set this field when transitioning to closed?

If you are using the standard transition the resolution will not be set AFAIK

The problem (at least a part of the problem) was that our transitions are not visible (but they seem to exist in the workflow if you export it) and the resolution was never set. The support is working on it.

I'll get back with some information as soon as i get an update.


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,141 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot