2 mails from JIRA for a Comment

This anoys me a lot.

Every time a customer has commented a JIRA Issue (actually also on support.atlassian.com) I get 2 mails:

XXXX updated SUPPORT-1000

XXXX commented on SUPPORT-1000

The Notification scheme says:

Issue Created
  • All Watchers
  • Current Assignee
  • Project Role (Developers)
  • Reporter
Issue Updated
  • All Watchers
  • Current Assignee
  • Reporter
Issue Assigned
  • All Watchers
  • Current Assignee
  • Reporter
Issue Resolved
  • All Watchers
  • Current Assignee
  • Reporter
Issue Closed
Issue Commented
  • All Watchers
  • Current Assignee
  • Reporter
Issue Comment Edited
  • All Watchers
  • Current Assignee
  • Reporter
Issue Reopened
  • All Watchers
  • Current Assignee
  • Reporter
Issue Deleted
  • All Watchers
  • Current Assignee
  • Reporter
Issue Moved
  • All Watchers
  • Current Assignee
  • Reporter

But why is a comment also a update (well there is no Issue Edited, I suppose thats why).

I guess I cant remove the Issue updated, as an actual Edit notification to the issue will be missed then.

But its stupid to recieve 2 mails....

3 answers

This is not normal appearance - can you show issue change history for example?

I think that there is a way to not receive two emails every time a change is made.

  1. Log into your personal profile from the drop down menu next to your user name in the upper right hand corner of the system dashboard.
  2. Once you are your personal profile, there is a option 'My Changes' under the 'Preferences' section, click the pencil in the right hand corner of the preferences section to edit your personal preferences.
  3. Select the option 'Do Not Notify Me' from the 'My Changes' drop down menu in the 'Preferences' screen.

Hopefully this is helpful.

@Kyle - is set, note my post:

I get 2 mails:

XXXX updated SUPPORT-1000

XXXX commented on SUPPORT-1000

XXXX is the name of the person commeting the post.

I only skimmed the post, my apologies. I just had one of our developers make this change because he wasn't receiving the desired amount of notifications. If I think of any further solution to your problem I will post in here.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

49 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you