1087290 - locked out of JIRA

[Tony Radford]

@jackbrickey

re

https://community.atlassian.com/t5/Jira-questions/Duo-Mobile-Phone-broke-Can-t-login-Been-waiting-for-email-for/qaq-p/1087290

Sorry man but that was a terrible response you gave to my question.  Forget all the context - I am locked out of JIRA and the email which JIRA said it would send has not arrived yet. I am a paying customer.  I have no access.  Can you help me with your software or not?

[Tony Radford]

OK thanks everyone.

[Larry Brock _Praecipio Consulting_]

Hello @tony and welcome,

Please do not confuse this Community site with Official Atlassian support.  This is a community of fellow Atlassian product users who enjoy discussions about product usage and try to help each other with usage and technical matters when we can.  We collectively know a lot but we all have day jobs too so patience is needed.  You will also notice the vast majority of us are not Atlassian employees and do not have any special access privileges with which to provide the assistance you can get at http://support.atlassian.com.   

Hope this provides some clarity to assist you with setting expectations. 

Cheers!

[Jack Brickey]

 Tony, my  sincere apologies. Your previous post  seemed misplaced  again I apologize.

Now  as to getting access to Jira, you will need to check with your admin. The community is primarily  supported by user volunteers  such as myself  and we don’t have access to your  instance. Finally if you are the admin and back then you might want to reach out to  Atlassian support directly. 

[Nic Brough -Adaptavist-]

Is this server or cloud?

[Tony Radford]

Cloud

[Petr Vaníček]

Then you should try to contact Atlassian directly by https://support.atlassian.com/contact/#/