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automatic assignment based on custom field value

Dear all

I have seen in so many question people are asking how they can assign a ticket for some one based on a custom field value, here I have something for you guys which is 100% working. 

Please dont forget to vote. 

Go to the project setting 

Automations

Create new rule 

Issue created 

Assign issue << Specify user << Name of the user

in conditions 

issue fields condition

field: service team then Set the condition :equal and Value : to one of your values 

remember you have to create new rule for each user. 

1 comment

Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 08, 2021

great, Thank you for sharing @Muhammad Akram Sharifi !

Like Muhammad Akram Sharifi likes this

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