automatic assignment based on custom field value

Muhammad Akram Sharifi August 6, 2021

Dear all

I have seen in so many question people are asking how they can assign a ticket for some one based on a custom field value, here I have something for you guys which is 100% working. 

Please dont forget to vote. 

Go to the project setting 

Automations

Create new rule 

Issue created 

Assign issue << Specify user << Name of the user

in conditions 

issue fields condition

field: service team then Set the condition :equal and Value : to one of your values 

remember you have to create new rule for each user. 

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Kishan Sharma
Community Leader
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August 8, 2021

great, Thank you for sharing @Muhammad Akram Sharifi !

Like Muhammad Akram Sharifi likes this
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