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Maybe someone has been through this before.
I had a small Jira setup on my servers, and now moved everyhing to the Cloud - so there is more space to grow later ...
Problem is - our partners were syncing their JAMA system to ours, and now since I moved to the cloud - they can not connect to Jira anymore.
In the old (on-prem) version each used had a Username and password .. and JAMA connector used that to authenticate and connect to JIRA
Now - in the JIRA Cloud - there seems to be no Username ... just Full Name, e-mail and User ID for each user, and none of them seem to work as means of authentication when connecting to the Jira Cloud servers.
Tasktop from JAMA: Connection settings are not valid. A connection to https://xxxxxxxxxx.atlassian.net/ could not be established: Authentication credentials were not accepted by the server: Please verify authentication method and credentials are valid for the location.
Are the Usernames hidden somehwere? I tried user export - nothing new there - same user IDs and User Names etc.
Any ideas appreciated ..