Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Technical issues and bugs disabled in What can we help you with?

Trying to open a support request for my production environment and the "Technical issues and bugs" option is not enabled. Anyone else experiencing this? All other options allow for selection but the one needed.

Attempted to issue a support request through Jira and I receive an error sending the mail. But when I test it, the mail functionality works fine.

How do I get in contact with support other than these channels?

1 comment

Hi @Bob Sellers,

Was the option disabled in the following screen? Do you have a screenshot to share?

 

image.png

 

Let us know if it is still happening and we can follow up.

 

Cheers,

Caterina

Hi Caterina, 

Thank you for the reply but this occurred weeks ago. The screenshot was the same as what you provided. The option to select Technical issues and bugs was not enabled for me to select. 

I later was informed by support that they were experiencing issues with the site.

Comment

Log in or Sign up to comment
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you