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Migrate from Jira Server to Jira Cloud support

Hi all

I have signed up for a free trial for Jira and Confluence. I have conducted a few testing regarding the Jira server to Jira could migration. I go through you official documentation ( and followed the given instructions but when I try to  Import server database backup into Jira Cloud and Import your Jira Server media into Jira Cloud

I got following error message

Import error

There was an error importing file Validation failed. Following issues were reported:

  • The import archive doesn't contain entities.xml file.
  • jira migration.png

1 comment


You can take a look at this questions

I think you will need to work on your zip file.


Hope this helps


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