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Migrate from Jira Server to Jira Cloud support

Hi all

I have signed up for a free trial for Jira and Confluence. I have conducted a few testing regarding the Jira server to Jira could migration. I go through you official documentation ( and followed the given instructions but when I try to  Import server database backup into Jira Cloud and Import your Jira Server media into Jira Cloud

I got following error message

Import error

There was an error importing file Validation failed. Following issues were reported:

  • The import archive doesn't contain entities.xml file.
  • jira migration.png

1 comment

Mohamed Benziane
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 25, 2019


You can take a look at this questions

I think you will need to work on your zip file.


Hope this helps


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