Jira project automation rule do not cancel a duplicate ticket.

[Gabriel Zanetti]

Dear engineers,

I have created 2 automation rules in JIRA, 1 is for the detection of the duplicate tickets and the other is for the cancellation of the newest duplicated ticket.

I search for a summary contains (It is the only way that I have to check the similarity of the tickets) and in case of contains those text values, the issues is linked, after that I try to cancel the newest, but seems that JIRA don't execute task 2 as no logs is present and no cancellation.

I have another very similar rule working perfectly but in this case I don't know why is not executing task 2.

Can you help me?

The issue detected is SD-18296, which needs to be cancelled.

[Charlie Gavey]

Hi @Gabriel Zanetti

If nothing is showing in the Audit Log, it looks like the second rule is not triggering at all. You may need to select the option in your first rule, to allow it to trigger other automation rules - you can read more about this option here: https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Can-I-use-automation-rule-to-trigger-another-automation-rule/qaq-p/912010

Cheers,

Charlie