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I have created 2 automation rules in JIRA, 1 is for the detection of the duplicate tickets and the other is for the cancellation of the newest duplicated ticket.
I search for a summary contains (It is the only way that I have to check the similarity of the tickets) and in case of contains those text values, the issues is linked, after that I try to cancel the newest, but seems that JIRA don't execute task 2 as no logs is present and no cancellation.
I have another very similar rule working perfectly but in this case I don't know why is not executing task 2.
Can you help me?
The issue detected is SD-18296, which needs to be cancelled.