Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Jira project automation rule do not cancel a duplicate ticket.


Dear engineers,

I have created 2 automation rules in JIRA, 1 is for the detection of the duplicate tickets and the other is for the cancellation of the newest duplicated ticket.

I search for a summary contains (It is the only way that I have to check the similarity of the tickets) and in case of contains those text values, the issues is linked, after that I try to cancel the newest, but seems that JIRA don't execute task 2 as no logs is present and no cancellation.

I have another very similar rule working perfectly but in this case I don't know why is not executing task 2.

Can you help me?


jira rule task 1.pngjira rule task 1 log.pngjira rule task 2.png

The issue detected is SD-18296, which needs to be cancelled.


1 comment

Charlie Gavey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 24, 2022

Hi @Gabriel Zanetti

If nothing is showing in the Audit Log, it looks like the second rule is not triggering at all. You may need to select the option in your first rule, to allow it to trigger other automation rules - you can read more about this option here:




Log in or Sign up to comment