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How to send an invitation to removed user in Jira cloud

Vikas.Racharla
Vikas.Racharla Mar 06, 2023

I am trying to send an invitation to removed user in Jira cloud but getting error msg. 

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Marco Ambrozini
Marco Ambrozini
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Mar 06, 2023

Hello Vikas,

Sometimes the user only had the access suspended, in case you are an org admin, you can restore his access by following the next steps: Administration page > directory > users > Total users (note that the "Total users" number will be different from the "Active users") > Restore Access (under the Actions column).

Now, if the user was really removed from the instance, you should be able to invite him again. Also, if you are a project admin and just trying to add existing Jira licensed users then you can do that via the People under your project.

If you are not an org/site admin, contact your site admin.

Hope this helps you!

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