Determining interest in an add-on

I'm interested in finding out ways in which companies determine interest in an add-on when an individual or one group makes a request for an add-on.

For example, maybe the add-on is "expensive" and so not worth acquiring for a small group but if more people were interested in using it, then that might shift the balance.

Following the general admin advice of being judicious on adding add-ons to the system, one wants to make sure it is worthwhile to add an add-on.

So, do you:

  • send out a mass email to all users of the system?
  • do a survey (assumes you have a survey tool)?
  • post announcements in Confluence?
  • other?

Thanks.

2 comments

Thomas Schlegel Community Champion Jun 27, 2017

Hi Ron,

we are 1500 people in our company and we are organized, of course, in departments. Every department has some people who are my contact persons for IT questions (I am administrator). 

So, here, it is quite easy. If someone asks for an expensive plugin or a function that needs a plugin, I'm asking the rest of my contact people, what they think about this.

We have a budget for buying software and if there is enough budget left and enough people want that plugin and convinced me, we test it and then we buy it. 

We often drop by the top selling and newest categories on Atlassian Marketplace. 

Once someone find a new potential candidate, we evaluate it and ask for internal feedback.

-Lars

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