My team is set up to pass a single issue through a detailed workflow. My aim now is to start capturing cycle time, which the "Control Chart" report does nicely.
I would like to know, though, if there's a way to exclude "pause" time from the chart. For example, if the work is blocked by an external dependency or we simply wish to pause progress on a task, we leave that task in its column/status and simply flag it.
If there's any advice on how I could remove that flagged/paused time from the cycle time, I'd love to hear it. Thank you!