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Adresse de récupération du mot de passe est invalide

Patricia Girard
Patricia Girard Jan 08, 2021

Bonjour,

Je suis administrateur de mon compte Jira et j'ai perdu mon mot de passe.  Je n'ai pas accès à mon ancien compte de messagerie.  Comment puis-je récupérer mon compte ?

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Kristján Geir Mathiesen
Kristján Geir Mathiesen
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Jan 08, 2021

Salut @Patricia Girard 

Avez-vous essayé de contacter directement le support Atlassian? Bonne chance.

KGM

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Patricia Girard
Patricia Girard Jan 08, 2021

Allo Kristjan,  

Donc, je comprends que je n'aurai pas de réponse ?

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Kristján Geir Mathiesen
Kristján Geir Mathiesen
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Jan 08, 2021

Juste ma pensée, désolé: /

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lian pomme
lian pomme Jan 14, 2022

Bonjour,

J'ai eu le même problème que vous. Avez-vous pu trouver une solution ? 

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Patricia Girard
Patricia Girard Jan 14, 2022

J'avais 2 façons de me connecter à mon compte. J'ai réussis en passant par Google car  mon mot de passe y était enregistré.  Une fois entrée, j'ai vite modifier mon adresse de récupération.

Ce n'est pas évident parce qu'on tourne en boucle lorsque l'on n'a plus l'accès au courriel pour modifier le mot de passe.  

J'espère que vous trouverez un moyen.

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