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Is there a keyboard shortcut to complete the transition? I note some others mention a shortcut that works when the comment field has focus. But IMHO there should be a shortcut that works in ANY field.
Shift+Alt+S seems to work on the old transition screen, but doesn't work on the new one.
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@Yatish Madhav - I have been using the Shift+Alt+S shortcut to complete the transition dialog (on Windows) for some time. This seems to work on all Windows web browsers. Sorry I don't know if an equivalent exists on Mac and don't have one here to try.
This is not as intuitive or easy as Ctrl+Enter but faster than mousing and clicking.
Unfortunately this shortcut is broken in the new experience - backlog JRACLOUD-84777
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I had an issue where on two desktop computers, the browser used to be able to load the forms for the transition. But then it stopped working with a JavaScript error while trying to load the old experience. First one desktop browser stopped working and then the next week my other desktop’s browser stopped working. I had resorted to filling out the transition forms using my mobile phone’s browser.
Switching on the new experience avoids the client JavaScript bug, letting me transition in my desktop browser at all. So I am pretty happy that it happened to show up as an option at this time.
I do like that the new experience’s rich text editor matches the normal inline issue comment rich text editor. Keeping track of two different ways of typing formatting information (e.g., `code` for the new one and {{code}} for the old one) was confusing.
We are still having the issue with internal note being default. Switching off the new experience is only a stop gap measure and from what I understand, it's going to be switched back on towards the end of October.
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Some of my team have reported a strange "Communications Breakdown" error when using the old experience. Atlassian suggested trying the new experience as a workaround.
Please confirm that the old transition experience will not be removed until after all field types are supported in the new experience. As part of our migration from Remedy to JSM we created a lot of transition screens which require Assets fields so if the old transition experience is removed before Assets fields are supported by the new experience that will break a huge amount of flows for our IT service desk team and make the product nearly unusable for our agents.
If the "old experience" is removed prior to ALL field types being supported by the new experience then Atlassian is doing a great disservice to their customers.
@Arbaaz Gowhercould you possibly find out the roadmap for this and confirm here that our processes are not going to break by having the old experience removed before all field types are supported by the new experience? After three months I have given up on getting a response from Atlassian in the RFE, especially since another customer echoed my question on 2024-08-21.
Will end users be able to turn off this functionality after the rollout is finished? Or at least turn off parts of it? My users might break out the pitchforks and torches if they start getting messages about "Kudos for keeping things up to date"
What about that "jira-123 moved to Done. Kudos for keeping things up-to-date" at EVERY transition.. not the first one or 2... every transition.. one more popup
Ugh, I got that kudos message yesterday and my immediately reaction was "I'm not five years old, I don't need a gold star for just transitioning an issue".
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While the view now includes "Required fields are marked with an asterisk*" it seems like - at least for now - this asterisk isn't shown anywhere, even when using the built-in "Field Required Validator". Paired with the result of https://jira.atlassian.com/browse/JRACLOUD-76479 I'm not quite sure how this fits together?
Will those asterisks be introduced? (And will this be available for 3rd party apps as well?)
Are there any plans to let us define default values for fields on the transition screens when using the new transition experience? That would truly be a game changer.
As someone already notices on transition screen experience with date/time customfield with the new experience is too restrictive because we are obliged to select pre-defined time value (30 min intervals) whereas previously we are able to enter exact time.
For me, it's very important to declare exact time in the incident for example because this information is useful to analyze later in a post-mortem.
Moreover the old display was very clear with a calendar at the top and below time, in the old version you can select directly "Today" and value is automatically enter current date and time when you click on button
I don't understand the reason to change view whereas old version was very useful.
Have you tried entering a time manually? The new experience looks awfully similar to the Planned Start field in JSM which while it does have the same drop-down for time also allows the user to key in a time manually.
JRACLOUD-78919 has been closed, but there is still no support for asset fields. :( It's a bit like the car has been built, but it works only on straight roads within city limits.
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