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Task due date notification to Jira app

Hey all,

I started to use Work Management/Task tracking for my work. I also have the Jira app installed on my iOS. 

Im getting a notification to the app, for example if my colleague adds the comment to the task. 

However, I cant find a way how to get a noticiation when due date (or task start date) is approaching. Is there a way to configure this?

Thanks

1 answer

0 votes
Jack Brickey Community Leader Jan 26, 2022

Notifications are driven by events. By default there is not an "approaching due date" event. However you can use Automation to achieve your goal. 

Trigger - scheduled daily

Condition - compare due date to now

Action - add comment or send email

There actually may be a rule template in the Automation Library you could use as a starting point.

Hello Jack,

yep, I found that via google too. 

Tho I dont want to receive an email or add comment. Im missing the option to notify in the app in the Automation.

Do I understand correctly that if I remove email notification, for example for a comment action, I will also not get it to the app?

Thanks for clarify.

Jack Brickey Community Leader Jan 26, 2022

If you add a comment it will generate an event and you should receive a notification of a comment being added. If for some reason that doesn't work for you there are other things you could do to the issue to create an event.

Not sure if we understand each other.

Lets take the comment as an example of an event.

At this moment, if there is a comment added, I get an email + notification on my phone. What Id like is to get a phone notification only. 

I saw this post - https://community.atlassian.com/t5/Trello-questions/Notification-for-due-dates/qaq-p/1645896

Tho I just want to skip the mail thing and let my phone alert me. 

Jack Brickey Community Leader Jan 26, 2022

So I just used the comment as an example of how you could get a notification. Actually this is likely how I would implement as the comment could be useful historically. For example "Reminder: This issue is due in 5 days." Methodology aside, my point earlier was that a notification is not created based on the due date, this includes email and bell notifications. You must cause an event to occur within the issue to result in a notification.

I was just trying to find documentation on exactly what drives the "bell" notifications but could not immediately locate.

I’m waiting for your answer too. 🙂👍

From what I learned so far, there has to be email notification which also triggers push notification in mail. I was not able to find any configuration that would allow to configure "in-app" notification only.

Maybe Im missing something, still...

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