Task due date notification to Jira app

[Leoš MAREK]

Hey all,

I started to use Work Management/Task tracking for my work. I also have the Jira app installed on my iOS. 

Im getting a notification to the app, for example if my colleague adds the comment to the task. 

However, I cant find a way how to get a noticiation when due date (or task start date) is approaching. Is there a way to configure this?

Thanks

[Jack Brickey]

Notifications are driven by events. By default there is not an "approaching due date" event. However you can use Automation to achieve your goal. 

Trigger - scheduled daily

Condition - compare due date to now

Action - add comment or send email

There actually may be a rule template in the Automation Library you could use as a starting point.

[Leoš MAREK]

Hello Jack,

yep, I found that via google too. 

Tho I dont want to receive an email or add comment. Im missing the option to notify in the app in the Automation.

Do I understand correctly that if I remove email notification, for example for a comment action, I will also not get it to the app?

Thanks for clarify.

[Jack Brickey]

If you add a comment it will generate an event and you should receive a notification of a comment being added. If for some reason that doesn't work for you there are other things you could do to the issue to create an event.

[Leoš MAREK]

Not sure if we understand each other.

Lets take the comment as an example of an event.

At this moment, if there is a comment added, I get an email + notification on my phone. What Id like is to get a phone notification only. 

[Leoš MAREK]

I saw this post - https://community.atlassian.com/t5/Trello-questions/Notification-for-due-dates/qaq-p/1645896

Tho I just want to skip the mail thing and let my phone alert me. 

[Jack Brickey]

So I just used the comment as an example of how you could get a notification. Actually this is likely how I would implement as the comment could be useful historically. For example "Reminder: This issue is due in 5 days." Methodology aside, my point earlier was that a notification is not created based on the due date, this includes email and bell notifications. You must cause an event to occur within the issue to result in a notification.

I was just trying to find documentation on exactly what drives the "bell" notifications but could not immediately locate.

[Sebestyén Kristóf]

I’m waiting for your answer too. 🙂👍

[Leoš MAREK]

From what I learned so far, there has to be email notification which also triggers push notification in mail. I was not able to find any configuration that would allow to configure "in-app" notification only.

Maybe Im missing something, still...