If an issue in Jira has a lot of comments, there will be a scrollbar. I can scroll these comments up/down using the scrollbar, or using the trackpad on my laptop, but the page-up/page-down keys on my keyboard are completely ignored. Since I am using an external keyboard about 99% of the time, this is extremely irritating. This is using Jira in Chrome on a Mac.
Just about every other Chrome window will scroll when page-up/down keys are used, so someone must have deliberately crippled the Jira web interface. How can we get this problem fixed?
I also use a Mac with Chrome for Jira Cloud, and I've been able to get the Page Up and Page Down keys to work in that "Activity" area - sometimes.
What I've discovered is that there are two or three panes in the two main views of issues within a Board:
The key seems to be to have the focus in the left pane, and then the paging keys work -- regardless of which view is in use. So the trick becomes getting the focus somewhere in that pane.
(An assumption here is that the issue History or Comments or Worklog tab has a lot of entries, which will cause the left pane to scroll).
Unfortunately, I didn't find anything trivially easy to get focus in that left pane every time. So I can validate your frustration. Even clicking one of the three "Activity" tabs did not seem to reliably set focus in that pane. (I suspect they might be disabled for focus if they have no content, but that doesn't explain why a content-full tab doesn't get focus when clicked.)
If you have Keyboard Shortcuts enabled, then the quickest way I found to reliably get focus into that left-pane (of either View) is to:
The focus is now in the comment area, and the paging keys worked.
I know it's not optimal, but hopefully this is a reliable workaround for you.
Feel free to report this as a bug (after first searching to see if it's already been reported, of course). If you do, feel free to mention it here, so others experiencing this same issue can easily find it and vote for it. I will!
The Jira developers were able to reproduce this (as of Dec 23 2020) and are investigating. I don't understand why this is so difficult -- their own JS is intercepting the key events (to make their "shortcut" nonsense work).
Don't know when/if they'll ever get to this -- there are much bigger bugs that have been languishing for years.
This issue would be great to have fixed.
It is reallly annoying and stressful to the hand operating the mouse wheel to scroll up and down long jira issues. I guess, lots of people are struggling with this bug.
But thanks a lot for the workaround to get keyboard focus to the left pane.
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