Aprobadores - Jira Work Management

[Jorge Monterroso]

Hello, can someone help me if in jira workmanagement it is possible to configure that there are three approvers but that with one that approves the incident can it continue?

[Adriana Valentina Hernández Moreno]

Hello Jorge! I hope you are doing great.

In a Jira work management project template, you can combine workflow conditions with a multi-user-picker custom field to achieve this process.

Please see the screenshots below as an example:

1. I created a user picker (multiple users) custom field in Jira and added the custom field to the corresponding screens in the project.

2. I edited this project's workflow and added conditions to the 'approve' transition.

3. Once the workflow is published, I created a test ticket and added three users to the 'Aprobadores' field. (Including myself).

4. After creating the issue, I transitioned it to the 'In Review' status and noticed I could approve the ticket because my user was in the 'Aprobadores' custom field. (The other two users would also be able to approve it.)

Note: Here, the condition you mentioned is met because if only one of the three users approves, the ticket can be transitioned to the next status.

5. However, If I remove my user from the 'Aprobadores' custom field, I will not be able to see the 'approve' transition.

Other products like Jira Service Management have a better native 'approval' process that can be configured in the workflow. I'll share the documentation related to that product if it fits your needs better. -> https://support.atlassian.com/jira-service-management-cloud/docs/what-are-approvals/

I hope this information is helpful, 

Best Regards,

Adriana Hernández

Customer Support Engineer at ServiceRocket