I'm attempting to migrate from Jira Server to Jira Cloud. I have a Jira Cloud site I set up a few months back I have imported my Jira Server data into, but Automation is not appearing in the System or Project settings. I created a new Jira Software Cloud in the last week or so and I can see the Automation tab in the system settings so I know where it should be, but does anyone know why wouldn't it be appearing in the older instance?
Thanks for raising this, if it's a bug, it is likely my fault.
Automation should be showing under the "People" navigation item from the top screenshot. I can't think of a scenario where it wouldn't show other than Automation not being installed on the instance (which should not be the case).
Please try navigating to global automation config. Hit the period key from most any screen in Jira "." and type "automation" into the resulting dialog.
If you're not a global admin you can manually navigate to a project specific automation config by going to this URL:
Nothing appears in that dialog, and both that link (https://jonschneider.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-automation-project-config?project.key=JON&project.id=10104) and a truncated version without the URL params (https://jonschneider.atlassian.net/plugins/servlet/ac/com.codebarrel.addons.automation/cb-automation-project-config) return a blank screen with an error dialog.
I am not able to start a support request but the problem is likely not isolated to just you so we're going to be strongly incentivised to find a general solution.
To confirm 100% that automation is or is not installed, could you navigate to "Manage apps", you can get there via the dot menu ("." shortcut). Form there you'll be able to see what plugins are installed. Change the filter from user installed to system installed plugins:
From there, check to see if Automation is in the list. It should look like this:
That would help us to have higher confidence about exactly what is happening.
@wwalser Do you have any additional information about the groups? We are experiencing the same issue after a server to cloud migration. Quite sure that we've overwritten some permission schemes regarding app's as we are also not able to install other apps.
Your answer would be much appriciated.
Edit: it has to do with a corruption of the `jira-software-users`; as it is not properly shown and selectable in `Product access`. Removing and adding the group fixed the issue of installing new apps, however automation is still not visible as of yet.
Unfortunate that this is still occurring.
After the migration a manual reinstall of the Automation plugin should kick all of the necessary permissions in the right direction.
In Jira's header there should be a navigation item called "Apps". In that dropdown select "Manage you apps".
From the manage apps screen you should be able to "Upload app". After clicking that a dialog will show with at text box. Paste `https://automation.codebarrel.io/pro/atlassian-connect.json` into that text box.
If you can't see the "Upload app" link, you'll have to scroll to the bottom of the page and click "Settings" and check all the boxes in the resulting dialog, then refresh the page.
Hi @jonschneider ,
Jira automation has been rolled out to all Jira cloud instances. I haven't been able to replicate what you're seeing. Can you please raise a support request at support.atlassian.com, we should be able to help you further from there.
As a temporary workaround you can hopefully use the url to access automation:
Hi Sorry to hijack this thread but I've just imported from a backup taken from the same cloud instance and also lost automation in seemingly an identical way. I've checked my groups and all have been reviewed/approved after the import, I've also tried logging off and back on after reviewing the groups.
Screenshots below seem to show a broadly similar issue.
Apps screen (no automation app)
Error message when trying to access automation from the project settings screen.
No automation option within settings
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