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email notification

marjorie gerard
marjorie gerard August 15, 2019

Can we notify external customer with JIRA Software version? (customer don't have JIRA)

I just want to send them an email when i open a new ticket.

 

Regards

 

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Jack Brickey
Jack Brickey
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August 15, 2019

you could consider an addon like Automation for Jira.

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Mohamed Benziane
Mohamed Benziane
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August 15, 2019

Hi @marjorie gerard 

The users haven't a account in your jira ?

If a users don't have the browse permission in your permission scheme you cannot send him a notification.

If he can see the issue or you have the browse permission set to Anyone, then you just have to work with you permission scheme that allow you to send an email to a specific project role, single adresse mail, groups and so on.

Hope this helps.

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