Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

You don't have permission to transition this issue

Hi,

I have a user that is unable to move a specific Epic issue to close. The permission helper shows the user has the permissions to close that specific Epic issue but after reloading the page and logging out/in, it still returns the same error mesg "You don't have permission to transition this issue." I just found out another user is having the same problem with the same Epic issue.

Guess I just need help with what to look for in verifying the workflow settings.

Thanks for the help!

1 answer

1 accepted

0 votes
Answer accepted
Peter Bengov Community Leader Nov 10, 2020

Hi @JRodney Estrada 

If the permission helper doesn't anything off, maybe there is some kind of workflow validator which is at place for this Epic? 

To trouble shoot try to see which users can close this Epic and if these "problematic" users have the ability to close other Epics (from different projects or even the same one). 

Hi @Peter Bengov ,

Good catch. I'm waiting to hear back from the user.

Updates to come...

Like Peter Bengov likes this

Looks like the problem was the status was missing an outgoing transition. It has an "All" incoming transition but nothing going out. I guess to fix, I just have to had one. Is there anything I should check before doing so since it's a live workflow? The workflow is also shared between 20+ projects. I'd just like to confirm before making any live changes.

Daniel Ebers Community Leader Nov 13, 2020

A good advise (and easily to be forgotten) is to always set a resolution. Either via workflow post-function or through a transition screen:

https://confluence.atlassian.com/cloudkb/best-practices-on-using-the-resolution-field-968660796.html

So the task would be to check if the "resolve transition" is properly configured.

Apart from that there not so many traps you could fall in to. Minor mistakes can be corrected as well so there is not much to be frightened of :)

Like JRodney Estrada likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

1,237 views 18 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you