We are facing issue that is the Xray Test all test steps defined are removed(wiped out) when the XRay test status is updated from 'In Progress' to 'Done' status.
We have lost many XRay Test steps defined because of this issue is there is any way to retrieve back the wiped out steps of the Xray Test.
How can this happen and how can we recover from it?
Please do the needful.
There is not feature in Xray to clear the steps when the workflow status changes.
This must be done by some external process.
I would suggest checking (or even turn off) all automation rules you may have, to find which one could be responsible for this.
Rogério Paiva [Xray Support Team]
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events