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X-Ray is extremely slow when using via Jira Cloud


We have recently upgraded to Jira Cloud as an organisation and are continuing to experience issues around slowness, connections and page load times. 

Its seems that you have acknowledged that there is an issue with Jira Cloud and X-Ray but the solutions you have provided have not fixed this issue at all. 

The aim is to use X-Ray alongside Jira cloud to run tests, create reports and defects so far some of us are struggling to do that. 

We have tested this across various OS's and Browsers with the same results. Can you advise as to when this will actually be fixed?


Many thanks 


1 answer

Hi @Lee Irwin 


Sorry to hear about this performance issue.

We don't have reports of performance issues with Xray, so it would be necessary to analyze your case to understand what is happening. 


Please contact the Xray Support ( so that we can directly contact you and address this swiftly.


Thank you.

Kind regards,


Hi Rogério, 

After completing extensive testing and research with Atlassian, the issue lay with the architecture of Jira Cloud. 

The Cloud team have acknowledged this and advised that a fix would be happening around Q4 2021. Mind you they've been using this same line since 2019....



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