Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

X-Ray is extremely slow when using via Jira Cloud

Hi, 

We have recently upgraded to Jira Cloud as an organisation and are continuing to experience issues around slowness, connections and page load times. 

Its seems that you have acknowledged that there is an issue with Jira Cloud and X-Ray but the solutions you have provided have not fixed this issue at all. 

The aim is to use X-Ray alongside Jira cloud to run tests, create reports and defects so far some of us are struggling to do that. 

We have tested this across various OS's and Browsers with the same results. Can you advise as to when this will actually be fixed?

 

Many thanks 

Lee 

1 answer

Hi @Lee Irwin 

 

Sorry to hear about this performance issue.

We don't have reports of performance issues with Xray, so it would be necessary to analyze your case to understand what is happening. 

 

Please contact the Xray Support (http://xraysupport.xpand-it.com) so that we can directly contact you and address this swiftly.

 

Thank you.

Kind regards,

Rogério

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,072 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you