Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

X-Ray is extremely slow when using via Jira Cloud

Hi, 

We have recently upgraded to Jira Cloud as an organisation and are continuing to experience issues around slowness, connections and page load times. 

Its seems that you have acknowledged that there is an issue with Jira Cloud and X-Ray but the solutions you have provided have not fixed this issue at all. 

The aim is to use X-Ray alongside Jira cloud to run tests, create reports and defects so far some of us are struggling to do that. 

We have tested this across various OS's and Browsers with the same results. Can you advise as to when this will actually be fixed?

 

Many thanks 

Lee 

1 answer

Hi @Lee Irwin 

 

Sorry to hear about this performance issue.

We don't have reports of performance issues with Xray, so it would be necessary to analyze your case to understand what is happening. 

 

Please contact the Xray Support (http://xraysupport.xpand-it.com) so that we can directly contact you and address this swiftly.

 

Thank you.

Kind regards,

Rogério

Hi Rogério, 

After completing extensive testing and research with Atlassian, the issue lay with the architecture of Jira Cloud. 

The Cloud team have acknowledged this and advised that a fix would be happening around Q4 2021. Mind you they've been using this same line since 2019....

Cheers 

Lee

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across their  Jira Cloud instance.  ...

577 views 15 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you