Why does a reopened task not appear in the search for unresolved tasks when using currentUser?

[Kara]

JQL =

 resolution = Unresolved AND assignee = currentUser()

In the worflow, when a task is reopened the resolution is set back to unresolved. The issue in question is a standard substask. If you search for all task assigned to the user which are unresolved, it appears. However, if you use the currentUser field it doesn't appear.

We're using v7.3.4

[Jack Brickey]

you need to be sure to clear the Resolution field when reopening an issue. Do this with the post-function.

[Kara]

We have it being set to unresolved already, and it appears correctly if you search via any other method OTHER than currentUser.

[Jack Brickey]

agree this is strange...

have you scrutinized the two that do not show? I wonder if they are closed and reopened (again) would they show. however, if they did show, that wouldn't answer the question of "why".

[Kara]

Right now it is one specific task, a subtask. There are other reopened subtasks which appear in the list and closing and reopening this one doesn't fix the issue. Super weird

[Nic Brough -Adaptavist-]

You say "We have it being set to unresolved already"

Does this mean you have "unresolved" as an option for the resolution field?

Or do you mean "We use a post-function to clear the resolution field"?

Either way, could you check what the re-open transition does in the post-functions?

[Pete Singleton]

How are you using currentUser?  Are you searching for issues where Assignee = currentUser?  That will show all issues assigned to you (the currently logged in user performing the search)

[Kara]

as written in the original description, the JQL is:

resolution = Unresolved AND assignee = currentUser()

[Pete Singleton]

So that will only show your issues, are you sure the 'missing' issue is assigned to you?

[Kara]

I want to see all tasks assigned to me which are unresolved. I can see 12 tasks when I use:

resolution = unresolved AND assignee = username

However, when I replace my specific name with currentUser, only 10 tasks appear in the list.

The question is, why do these 2 tasks not appear in the filter when the currentUser jql is used?

[Pete Singleton]

Strange, have you tried running a reindex?

[Kara]

We did one yesterday. I didn't notice this previous to that, but maybe this has something to do with it.

[Pete Singleton]

Can you run a reindex and see if it shows after that.  If not you may have to post a screenshot of the missing item to see if we can see anything odd about it!