Why can I not change rank of cards in board

Suzanne Beauchamp March 12, 2024

I cannot move any of the cards in any of my boards for a certain project.  I am the administrator.

2 answers

1 vote
John Funk
Community Leader
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March 13, 2024

Hi Suzanne,

This could be caused by a couple of things. First, users must have the Schedule Issues permission in order to change the ranking of issues by dragging them up and down in a column or in the backlog. 

Second, if the board filter must include ORDER BY Rank at the end of the board filter query. If it is missing an order by or it uses a different field, no one will be able to change the ranking manually. 

1 vote
Bill Sheboy
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March 12, 2024

Hi @Suzanne Beauchamp 

The drag-and-drop feature to change issue ranking only works when the board's filter is sorted by Rank.  That is, it ends with only this:

ORDER BY Rank ASC

Any other ordering disables ranking.  Please check your board filter to learn the issue ordering.

Kind regards,
Bill

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