Hi,
We need the properties held against a user in Jira to prefill in fields when creating tickets via the portal. Customer, Email and Phone to start
Uptime | 1 month, 2 days, 21 hours, 54 minutes, 32 seconds |
Version | 7.1.2 |
Build Number | 71006 |
Build Date | Wed Mar 09 00:00:00 GMT 2016 |
Build Revision | 8e7e3091c211bab4b45730515b8b1591e99b0c1c |
Atlassian Partner | |
Installation Type | Standalone |
One solution is to configure a JSD automation webhook "then" action. Create a rule to fire a webhook when a ticket is created, code your own endpoint which uses JIRA update issue REST API to populate the value of those fields.
Some doc links you might find useful:
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