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We couldn't save your attachment Reload the issue then try adding it again.

Hi community!

I can't get png attachments to stick to my tasks. I keep getting the error noted in my question above

 

We couldn't save your attachment

Reload the issue then try adding it again.

 

I have tried updating my google chrome browser and clearing my cache/cookies. Still, the images won't upload.

 

Let me know if you have any questions that will help me to resolve this error. 

1 answer

0 votes

Hello Nicole,

Welcome to Atlassian Community!

On Jira, there are no restrictions when it comes to the image format. 

First, please, check the attachment size limit on Cog icon > System > Attachments. The error you are facing usually occurs when the file exceeds the limit.

If that’s not the case, can you please let us know if it’s happening with any png image? 

Is it working with a jpg image of the same size? 

Is it happening with other users if they try to upload the same image?

Kind regards,
Angélica

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