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User had not changed due date of ticket (as Error 2 picture), but history of system recorded by this

Thuy Nguyen
Thuy Nguyen May 2, 2019

Problem: User had not changed due date of ticket (as Error 2 picture), but history of system recorded by this user

Error 2.png

According to History of this ticket, I see 


- Nguyen Ngoc Linh (EBS.DMS) made changes due date from 11/Apr/19 -> 24/Apr/19
- Mr. Nguyen Trong Thach (FQC.ACC) changed due date 24/Apr/19 -> 11/Apr/19


=> But in fact Mr. Thach did not change this field but Jira system jumped on April 11.

Could you explain the reason?
Thanks

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sara
sara
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May 5, 2019

Hi,

 

Can you check whether you have structure synchronizer enables?

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Brant Schroeder
Brant Schroeder
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May 2, 2019

Do you have any plugins or automations that are running under the user that made the change?

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Thuy Nguyen
Thuy Nguyen May 2, 2019

I think no. I checked my add-ons, but no plugins or automations that are running that made the change

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