Upgrade Jira Core from 8.2.x to 8.4

[team_heiprotec_de_Heinrich]

Hi, 

after manual Upgrade Jira Core on Linux Server with the Binary the WEB GUI show us the OLD Version 8.2 and not the new Version 8.4

Is this a BUG?

xxxx:/opt/atlassian/servicedesk/conf# /media/atlassian-jira-core-8.4.0-x64.bin 

Unpacking JRE ...

Starting Installer ...

This will install JIRA Core 8.4.0 on your computer.

OK [o, Enter], Cancel [c]

Click Next to continue, or Cancel to exit Setup.

Choose the appropriate installation or upgrade option.

Please choose one of the following:

Express Install (use default settings) [1], Custom Install (recommended for advanced users) [2], Upgrade an existing JIRA installation [3, Enter]

3

Existing installation directory:

[/opt/atlassian/servicedesk]

Back up JIRA home directory

The upgrade process will automatically back up your JIRA installation

directory. You can also choose to back up your existing JIRA home directory.

Both directories are backed up as zip archive files in their respective

parent directory locations.

We strongly recommend choosing this option in the unlikely event that you

experience problems with the upgrade and may require these backups to

restore your existing JIRA installation.

If you have many attachments in your JIRA home directory, the zip archive of

this directory may consume a significant amount of disk space.

Back up JIRA home directory?

Yes [y, Enter], No [n]

Checking for local modifications.

Checking if your instance of JIRA Core is running

Upgrade checklist

Complete these steps to have a smooth upgrade experience. If you need more

details, see

https://docs.atlassian.com/jira/jadm-docs-084/Preparing+for+the+upgrade.

1. Run a Jira health check

Run a Jira health check to verify that you're ready to upgrade. Make sure

that checks related to the license and database have passed, but you can

also fix other detected problems.

2. Check app compatibility

Make sure your apps are compatible with the Jira version you're upgrading

to. Disable all incompatible apps, so they don't affect your upgrade.

3. Back up the database

Back up the Jira database using your database's native backup tools.

Have you completed all these steps?

Yes [y, Enter], No [n]

y

Your existing JIRA installation is about to be upgraded! Do you want to proceed?

Upgrade [u, Enter], Exit [e]

u

Your instance of JIRA is currently being upgraded.

Checking if JIRA has been shutdown...

Backing up the JIRA installation directory

Backing up the JIRA home directory

Deleting the previous JIRA installation directory...

Extracting files ...

Please wait a few moments while JIRA Core is configured.

Installation of JIRA Core 8.4.0 is complete

Start JIRA Core 8.4.0 now?

[Andy Heinzer · Accepted solution]

Thanks for that screenshot.  In that view, it does not appear that Jira itself has actually been updated here.  I realize that your first post does appear to have the command line logs of the interaction of that upgrade, but the website is still very clearly running a Jira Core 8.2.3 version.  

I suspect that the most likely cause of this would be the existence of more than one Installation directory of Jira on this machine.   Alternatively, there might be some scenario were upgradetasks did not run as expected to perform the upgrade when Jira started up immediately after this upgrade attempt.   Either way, I think it would be best to take a closer look at the logs to see what is really happening.   I know from your first post that the install directory that was upgraded appears to be

/opt/atlassian/servicedesk

However within Jira, as system admin, try navigating to the Cog Icon -> System  -> System info. Or go directly to /secure/admin/ViewSystemInfo.jspa on this page you will also see a Current Working Directory.  I would be interested to see if this is the exact same directory or not.  If it is not, then we clearly are working with two different install directories.    If this is the same directory, then I would want to take a closer look at your $JIRAINSTALL/logs/catalina.out 

This log file will have startup log entries that can tell us much more about what Jira is doing when it starts up, as well as upgrade attempts.  Unfortunately, our community site will not permit you to attach such files, but if you could upload this file to a service like Dropbox or Google Drive and then share that link with us on this thread, I would be interested to take a closer look at your logs to see if we can better help troubleshoot this problem.

Andy

[team_heiprotec_de_Heinrich]

OK! My Fault... the Directory was wrong!! Oh MAN!

[team_heiprotec_de_Heinrich]

Systeminformationen

Server-Info

Basis-URL	xxxxx
Systemdatum	Tuesday, 17 Sep 2019
Systemzeit	11:24:09 +0200
Aktuelles Arbeitsverzeichnis	/opt/atlassian/jira/bin
Java-Version	1.8.0_181
Java-Hersteller	Oracle Corporation
JVM-Version	1.8
JVM-Hersteller	Oracle Corporation
JVM-Implementierungsversion	25.181-b13
Java-Laufzeit	Java(TM) SE Runtime Environment
Java VM	Java HotSpot(TM) 64-Bit Server VM
Benutzername	jira
Benutzerzeitzone	Europe/Berlin
Benutzer-Spracheinstellungen	English (United States)
Systemzeichensatz	UTF-8
Betriebssystem	Linux 4.15.0-58-generic

[team_heiprotec_de_Heinrich]

Hi Andy,

Thanks for the Answer.

No only Jira Core. I See it on the Web frontend. See the pi

[Andy Heinzer]

Hi,

I understand that you recently did a Jira upgrade from 8.2 to 8.4, but if I understand correctly you are reporting that you still see a 8.2 version number in the application when starting Jira.

So far I have not found any other reports of this problem.  Additionally, I have tried to recreate this problem, but so far I have not been able to replicate this problem.   I would be interested to see if we can better understand where exactly you see this 8.2 version appearing within Jira.

A thought occurred to me about this upgrade.  It looks like you have Jira Service Desk, but that you used a Jira Core installer to upgrade.  That will upgrade Jira Core, but by itself it cannot upgrade the Service Desk plugin/app directly.  After Jira loads up, you would still need to update Service Desk.  In this case you can do this by going to Cog icon -> Applications -> Versions & Licenses.  On this page you will see the specific versions installed for Jira Core, Jira Software, and Jira Service Desk.  If Core has been updated then you can directly update Service Desk and/or Jira Software using a direct download button on this page.  

I could see a scenario where Core has been upgraded, but your site might still be trying to load the previous Service Desk version (4.2.x if I recall correctly).   If I have misunderstood the problem, please let me know some more information here.

Cheers,

Andy